Zákaznícke centrum

{"xsrfToken":"550ad931eb0b3b02ae92e8a5c9439a5d2644c069_lout","branding":{"id":"8","key":"atms","name":"Zákaznícke centrum","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba7b14","headerLinkHoverBGColor":"#ba7b14","headerBadgeColor":"#ba7b14"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/56c3896c-7cbb-4f8d-b390-94a622ad5a8f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWJmM2VhMS0wMTk1LTQ4OTItYTcyYi1kMGQ3MzcyZmYxYmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2YzM4OTZjLTdjYmItNGY4ZC1iMzkwLTk0YTYyMmFkNWE4ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM5Mzc3OTAsIm5iZiI6MTc0MzkzNzE5MH0.7bQUyXBoPYhJ4Zu5daL1c8Zc6J4s3qhbVtOEBdxdlx4&client=51bf3ea1-0195-4892-a72b-d0d7372ff1bf&mode=fit","logoId":"56c3896c-7cbb-4f8d-b390-94a622ad5a8f","isLogoAvailable":true,"helpCenterTitle":"Bitcoinmat - zákaznícka podpora","sharedPortalName":"Zákaznícky ticket","userInitialAnnouncementHeader":"Kontaktuje nás:","userInitialAnnouncementMessageWiki":"<p>☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183</p>\n<p>Zákaznícka podpora: <br> Pondelok - Piatok: 09:00 - 19:30<br> Sobota - Nedeľa: 09:30 - 18:00</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Bitcoinmat Help Center","sharedPortalName":"Bitcoinmat Help Center","announcementHeader":"Contact us:","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nCustomer support: \nMonday - Friday: 09:00 - 19:30\nSaturday - Sunday: 09:30 - 18:00","localeDisplayName":"angličtina (Spojené štáty)"},"sk-SK":{"helpCenterTitle":"Bitcoinmat - zákaznícka podpora","sharedPortalName":"Zákaznícky ticket","announcementHeader":"Kontaktuje nás:","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nZákaznícka podpora: \nPondelok - Piatok: 09:00 - 19:30\nSobota - Nedeľa: 09:30 - 18:00","localeDisplayName":"slovenčina (Slovensko)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Bitcoinmat Help Centru","sharedPortalName":"Bitcoinmat Help Center","announcementHeader":"Kontaktuje nás:","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nZákaznická podpora:\nPondělí - Pátek: 09:00 - 19:30\nSobota - Neděle: 09:30 - 18:00","localeDisplayName":"čeština (Česko)"},"en-GB":{"announcementHeader":"Contact us:","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nCustomer support: \nMonday - Friday: 09:00 - 19:30\nSaturday - Sunday: 09:30 - 18:00","localeDisplayName":"angličtina (Spojené kráľovstvo)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"sk-SK","userLanguageTag":"sk-SK","portalThemeColor":"#515152","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2438bfa1-32ce-4d3c-9aa1-ca0a6f7c14a7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWJmM2VhMS0wMTk1LTQ4OTItYTcyYi1kMGQ3MzcyZmYxYmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0MzhiZmExLTMyY2UtNGQzYy05YWExLWNhMGE2ZjdjMTRhNyI6WyJyZWFkIl19LCJleHAiOjE3NDM5Mzc3OTAsIm5iZiI6MTc0MzkzNzE5MH0.nvqY1cGHEelX25OVkPt2Thz2LyJDhXqZxV1DRXdJu2E&client=51bf3ea1-0195-4892-a72b-d0d7372ff1bf&height=300&mode=fit","bannerMediaApiFileId":"2438bfa1-32ce-4d3c-9aa1-ca0a6f7c14a7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"atms","projectId":10018,"serviceDeskId":8,"name":"Zákaznícke centrum","description":"<p>Máte problém s transakciou alebo chcete kontaktovať zákaznícku podporu?</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"110","name":"Uchádzanie sa o prácu","descriptionHtml":"","callToAction":"Uchádzanie sa o prácu","introHtml":"<p>Chcete pracovať pre našu spoločnosť? Vyplňte, prosím, tento formulár.</p>","icon":10517,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[17],"key":""},{"id":"107","name":"ATM - Iný problém","descriptionHtml":"","callToAction":"ATM - Iný problém","introHtml":"<p>Potrebujete potvrdenku o transakcii, je ATM offline, prípadne sa vyskytol problém s kryptomenou?</p>","icon":10593,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[17],"key":""},{"id":"196","name":"ATM - Transakcia","descriptionHtml":"","callToAction":"ATM - Transakcia","introHtml":"<p>Máte problém s transakciou? Vyberte túto možnosť.</p>","icon":10568,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[17],"key":""},{"id":"38","name":"Iná požiadavka","descriptionHtml":"","callToAction":"Iná požiadavka","introHtml":"<p>Pre inú požiadavku použite prosím tento formulár</p>","icon":10527,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[17],"key":""},{"id":"112","name":"Verifikácia","descriptionHtml":"<p>Pre overenie vašej totožnosti vyplňte tento formulár.</p>","callToAction":"Verifikácia","introHtml":"<p>Pre overenie vašej identity zvoľte túto možnosť</p>","icon":10596,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[17],"key":""},{"id":"105","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"34","name":"Všeobecná požiadavka","descriptionHtml":"","callToAction":"Všeobecná požiadavka","introHtml":"<p>Vyberte túto možnosť, pokiaľ vám nevyhovuje žiadna z ponúkaných možností.</p>","icon":10520,"iconUrl":"https://bitcoinmat.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Sales"}],"orderMapping":{"17":[196,107,112,110,38],"10":[34],"18":[34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1ef66029-a8b9-3098-addf-1b1903a4dcf3","appLinkName":"System Confluence","appLinkUrl":"https://bitcoinmat.atlassian.net/wiki","spaceKey":"ATMS","spaceName":"ATM Support","spaceUrl":"https://bitcoinmat.atlassian.net/wiki/spaces/ATMS","isServer":false},"labels":[],"projectKey":"BMS","serviceDeskId":8,"kbLinkDomainURLs":["https://bitcoinmat.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BMS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"angličtina (Spojené kráľovstvo)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MWJmM2VhMS0wMTk1LTQ4OTItYTcyYi1kMGQ3MzcyZmYxYmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5MzgzOTAsIm5iZiI6MTc0MzkzNzE5MH0.jIXNWv4U4fbGWv4VzWxpF_zYQk-ou3YvhroIEo6ln6A","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"51bf3ea1-0195-4892-a72b-d0d7372ff1bf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6de40d2e-1a33-4875-894f-5780cd2d6937","name":"Základné informácie - Ako na to?","description":"Prečítajte si základné návody a inštrukcie ako obsluhovať bitcoinmaty pre nákup a predaj kryptomien.","categoryUrl":"https://bitcoinmat.atlassian.net/servicedesk/customer/portal/8/topic/6de40d2e-1a33-4875-894f-5780cd2d6937","createdAt":"1646661680236"},{"id":"28738a74-9cb7-4e86-8289-4f9c6711cc5d","name":"Služby","description":"Základné informácie ohľadne využívania našich služieb.","categoryUrl":"https://bitcoinmat.atlassian.net/servicedesk/customer/portal/8/topic/28738a74-9cb7-4e86-8289-4f9c6711cc5d","lastUpdated":"1647873210059","createdAt":"1647871677510"}]}},"sharedPortal":{"name":"Zákaznícky ticket","description":"<p>Vitajte v centre pomoci &ndash; sme tu preto, aby sme v&aacute;m pomohli! Vzniesť požiadavku z poskytnut&yacute;ch možnost&iacute;.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bitcoinmat.atlassian.net/wiki","kbLinkDomainURLs":["https://bitcoinmat.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/8?xdm_e=https%3A%2F%2Fbitcoinmat.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2ZjI4MTQ0ODJmYzNkODQzZDlkYjc2NDRkNTdhMzhkYmI2MWQ2MGZmZjg4OTE4MjQxM2VjOTJiMGQ5YTQyZGM1IiwiaXNzIjoiNDMzOWI3Y2EtNmU4Yy0zYWFjLTk2ODUtYzg2ZDFiMWQ3YmRhIiwiY29udGV4dCI6e30sImV4cCI6MTc0MzkzODA5MCwiaWF0IjoxNzQzOTM3MTkwfQ.328gVmUtt5Nq2awlhnq9NhLnzqQEgzBKXehMTyFwnxo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjQzMzliN2NhLTZlOGMtM2FhYy05Njg1LWM4NmQxYjFkN2JkYSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYml0Y29pbm1hdC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9iaXRjb2lubWF0LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkJNUyIsImlkIjoiMTAwMTgifX19LCJleHAiOjE3NDM5MzgwOTAsImlhdCI6MTc0MzkzNzE5MH0.n1eFzGgG8l7Y6sGBtVT0aoc6pW1Z2BQsWJymqLfJhh4\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://bitcoinmat.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://bitcoinmat.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"BMS\\\",\\\"id\\\":\\\"10018\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"BMS\\\",\\\"project.id\\\":\\\"10018\\\",\\\"servicedesk.serviceDeskId\\\":\\\"8\\\"}\",\n \"timeZone\":\"Europe/Bratislava\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://bitcoinmat.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"},{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=8&location=header&xdm_e=https%3A%2F%2Fbitcoinmat.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3OGI0ZDUzYzJjMGZlZTQ4OGJhZGQyYzViYmQyYzdjMzI5MzU0MGYwZDJjY2E0NTllOGYyMTVlN2U2ODQzNDQzIiwiaXNzIjoiNDMzOWI3Y2EtNmU4Yy0zYWFjLTk2ODUtYzg2ZDFiMWQ3YmRhIiwiY29udGV4dCI6e30sImV4cCI6MTc0MzkzODA5MCwiaWF0IjoxNzQzOTM3MTkwfQ.tsjT8xEuNR4EkQy0yP85tB1HAaN_CDarbOF8TkgyGhc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjQzMzliN2NhLTZlOGMtM2FhYy05Njg1LWM4NmQxYjFkN2JkYSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9iaXRjb2lubWF0LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2JpdGNvaW5tYXQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQk1TIiwiaWQiOiIxMDAxOCJ9fX0sImV4cCI6MTc0MzkzODA5MCwiaWF0IjoxNzQzOTM3MTkwfQ.2euVJwJK5997xfD43RjSDr_j6-21lUasxCfOa4lUeM4\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://bitcoinmat.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://bitcoinmat.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"BMS\\\",\\\"id\\\":\\\"10018\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"BMS\\\",\\\"project.id\\\":\\\"10018\\\",\\\"servicedesk.serviceDeskId\\\":\\\"8\\\"}\",\n \"timeZone\":\"Europe/Bratislava\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://bitcoinmat.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bitcoinmat","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"550ad931eb0b3b02ae92e8a5c9439a5d2644c069_lout","baseUrl":"https://bitcoinmat.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bitcoinmat.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["januára","februára","marca","apríla","mája","júna","júla","augusta","septembra","októbra","novembra","decembra"],"monthsShort":["jan","feb","mar","apr","máj","jún","júl","aug","sep","okt","nov","dec"],"weekdaysShort":["Ne","Po","Ut","St","Št","Pi","So"],"weekdays":["Nedeľa","Pondelok","Utorok","Streda","Štvrtok","Piatok","Sobota"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"51bf3ea1-0195-4892-a72b-d0d7372ff1bf","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a03401808d484e1bbd055e7017299436","siteDefaultLanguageTag":"sk-SK","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}