Bitcoinmat & Bitcoinzmenáreň
  1. Bitcoinmat & Bitcoinzmenáreň
  2. Customer portal

Customer portal

Choose from the following options to resolve your request.

  • Bitcoinmat.sk - ATM

    ATM - Problem with transaction, Problem with ATM, Verification, Other request / question, Applying for a job, Interested in cooperation, Complaint form
  • Bitcoinzmenáreň.sk - Online

    Problem with transaction / order, Problem with the website, Verification / Problem with verifcation or registration, Other request / question, Applying for a job, Interested in cooperation, Complaint form
  • ATMvoucher.com - Gift card

    Purchase a gift card, Problem with redeeming voucher, Problem with the website, Become a partner, Become an agent, Interested in cooperation, Other request / question, Partner - Order Voucher, Applying for a job, Complaint form

For verification of your identity fill in this form.

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up to 10.000 EUR / 250.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 2 - up to 100.000 EUR / 2.500.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 3 - up to 250.000 EUR / 12.500.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 4 - up to 500.000 EUR / 17.500.000 CZK","marks":[{"type":"strong"}]}],"attrs":{"localId":"db06120c-dbc5-4572-8ec2-b7a2acf632e5"}}],"attrs":{"panelType":"info"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"ONLINE LIMITS FOR FIAT DEPOSIT / WITHDRAWING","marks":[{"type":"em"},{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"(Yearly limits)"}],"attrs":{"localId":"b8d868ad-9293-4f4b-aa22-f87dc87adb3b"}},{"type":"paragraph","content":[{"type":"text","text":"LEVEL 1 - up to 50.000 EUR / 1.200.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 2 - up to 100.000 EUR / 2.500.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 3 - up to 500.000 EUR / 12.250.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 4 - up to 1.000.000 EUR / 25.000.000 CZK","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"LEVEL 5 - up to 4.000.000 EUR / 100.000.000 CZK","marks":[{"type":"strong"}]}],"attrs":{"localId":"e1810492-4da0-4323-a33d-11619d9628c3"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"d8df49e7-295b-416f-b9b6-0b58b859714a","parameters":{"id":3},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"paragraph"},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"For verification of identity open this link: ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Verification Level 1","marks":[{"type":"link","attrs":{"href":"https://in.sumsub.com/websdk/p/uni_MwEoB0YWKyF5W2Py"}},{"type":"strong"}]}],"attrs":{"localId":"f89ebf4b-e15f-4ed5-b496-12f032079c4d"}}],"attrs":{"panelType":"success"}},{"type":"paragraph"}]},{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"For verification to the next LEVEL, you must have completed the basic verification HERE: ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Verification Level 1","marks":[{"type":"link","attrs":{"href":"https://in.sumsub.com/websdk/p/uni_MwEoB0YWKyF5W2Py"}},{"type":"strong"}]}],"attrs":{"localId":"9f55a96b-9de4-47f1-a0db-b006dce3fe9c"}},{"type":"paragraph"},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Dear customer, if you have decided on level 2 verification, please prepare a bank account statement that is no older than 3 months. 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